Troubleshoot common problems

Use these checks before retrying a task. If the problem continues, use the app’s Feedback page and include the screen, action, and error text—never include a password or secret token.

Sign-in

Confirm the email address, request a fresh verification code, and enter the newest code. For Google or Discord, retry the provider flow and approve JJI if asked. See account sign-in.

Empty dashboard or report

Open Trades to confirm that records exist. Clear filters, select the correct account, and widen the date range. Confirm imported trades were saved to that account. See dashboard filters.

Integrations and imports

Use the importer that matches the file, check required columns and date formats, and inspect the preview before saving. For a webhook, confirm the current token and required JSON fields. See imports and webhooks.

Backtest

Check symbol support, requested dates, source limits, candle count, and effective coverage. Try a shorter period or coarser timeframe. Read any volume or coverage warning before interpreting results. See backtesting assumptions.

Language and display

Choose a supported language from the public header. Some product screens may still be untranslated while coverage work is in progress. If the direction or text looks stale, reload after selecting the language; Arabic is right-to-left.